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I just sent off a snarky e-mail to Gale, which is a company that makes several databases we subscribe to.  One of my jobs is to keep track of usage stats every month.  Doing this for the Gale databases used to be slightly convoluted, but doable with enough caffeine. 

Sometime between last month and this morning, they completely revamped the interface for their admin site.

It took me HALF AN HOUR to get the April stats.

Thirty.  Minutes.  Usually if I'm left alone, I can get the stats for TWELVE databases in that amount of time.

Clearly a blisteringly sarcastic e-mail was called for, and it was sent.  The gist of it was that if they'd fed their programmers nothing but crack & Red Bull for a week, and then told them to make the interface as complicated as possible, they couldn't have done a better job.  As soon as it was sent, I got a cheerful little pop-up saying my comments were important to them, and I should expect a response within 24 hours.

This is gonna be fun.  :-D

Comments

( 3 comments — Leave a comment )
gayeld
May. 16th, 2011 10:13 pm (UTC)
And I'm sure they were prompt and courteous in their reply.
jenni411
May. 16th, 2011 11:06 pm (UTC)
Oddly enough, haven't heard from 'em yet ....
gayeld
May. 16th, 2011 11:13 pm (UTC)
I am truly shocked to hear that. The entire internet must be down, because we know how they value your comments.
( 3 comments — Leave a comment )

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